We hate writing posts ripping on Samsung because we're generally big fans of their Windows Phones (who isn't)? So it kind of pains us to write how, at least through the Twitter Canadian support channel, they're telling a customer that his Windows Phone's warranty is now void since he carrier unlocked it. Specifically, Colin B. has an AT&T carrier branded Focus that he wants to work on Fido. He has to have data-roaming enabled even though it is carrier unlocked so he asked Samsung about it...hence their response: "Hi Colin. Your warranty is void. Please contact Fido if you have issues with data usage."
We've actually seen this before with the MMS issue. There, Samsung said there phones are meant for specific networks only and do not support reconfiguration. Of course that was sort of nonsense as they had a semi-working app in their App store for that purpose. They then updated it to fix the MMS configuration error.
Carrier unlocking phones is a pretty standard practice these days, especially with places like Europe considering it a consumer right. So it's odd to see Samsung wiping their hands of the matter with a customer who has an issue. What do you folks think--Samsung being fair and within their rights or just poor customer service?
Source: wpcentral.com
No comments:
Post a Comment